Future of Mobility
The Future of Mobility
Hardly any other industry that is one of our major fields of expertise is faced with such diverse possibilities and necessities of change as the mobility industry. New customer behaviour, e.g. end-of-ownership, overarching issues such as climate change and the desire for climate-neutral mobility, new customer experiences in B2C and B2B or new monetization options are just a few of them.
- Mobility service provider
- Automobile manufacturers
- Provider of after sales services
- Technology and service provider
- Which product and service ideas exist for mobility service providers and what are valid ways of monetization?
- How can automobile manufacturers establish a close relationship with their customers via personalized and intelligent digital services and extend their value proposition beyond the “car” product?
- How can decentralized after-sales organizations reach their customers digitally under the umbrella of the brand and via bundled infrastructures and establish Omnichannel Commerce for services, parts and accessories?
- How can the used car market ecosystem be digitally optimized?
Cases
Digital business models for Deutsche Bahn in the context of WIFI@DB
The expansion of the wi-fi infrastructure is a central project for the future of Deutsche Bahn. In order to determine the status quo, eStrategy Consulting conducted a study on free wi-fi projects. Subsequently, the plausibility of different digital business models along the customer journey was evaluated and prioritized, and initial concepts for piloting were created.
Twinner business development & partner management
The digital transformation is enabling new possibilities for manufacturers, dealers and other parties. Customers have new expectations, regarding the use of the car as well as the purchase or sale. In many areas, the automotive industry is still at the very beginning of digitalization and Twinner should be an important building block in the future.
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